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EQ makes the Supply Chain Workstream work.


For many large ICT projects the supply chain is a highly critical and often problematic workstream. Project Managers (PMs) delivering global projects that include equipment supplies face a number of specific and challenging problems that will need to be addressed. Typically these can be expected to include:

  • Logistics: The logistics of transporting goods and materials across borders can be complex and time-consuming.

  • Equipment sourcing: Finding the right equipment and components for your customer's specification, at the right price, in the right place and at the right time can be highly complex.

  • Currency fluctuations: Currency fluctuations can make it difficult to budget for and track costs.

  • Tariffs and duties: Tariffs and duties can add to the cost of goods and materials.

  • Political instability: Political instability in a supplier country can disrupt supply chains.

  • Natural disasters: Natural disasters can also disrupt supply chains.

These problems will need PMs to develop a comprehensive supply chain management strategy that takes into account all of the potential risks and challenges. This strategy would be expected to include:

  • Risk mitigation: PMs should identify and mitigate the risks associated with their supply chains. This may involve working with suppliers to develop contingency plans or diversifying their supplier base.

  • Cost control: PMs should closely monitor their costs and take steps to reduce them where possible. This may involve negotiating better prices with suppliers or using more efficient transportation methods.

  • Communication: PMs should maintain open and regular communication with their suppliers to ensure that they are aware of any potential problems and can take steps to mitigate them.

By focusing on these key elements of the Project Management Plan, PMs can help to ensure their global projects are not disrupted by supply chain problems.

In addition to this planning, PMs can also take specific initiatives to help mitegate the supply chain risks and issues, including:

  • Use technology: Technology can be a valuable tool for managing supply chains. There are a number of software solutions available that can help PMs to track inventory, manage orders, and communicate with suppliers.

  • Partner with suppliers: PMs can work with suppliers to develop a more collaborative relationship. This can help to improve communication and trust, which can lead to better problem-solving.

  • Be flexible: PMs need to be flexible and adaptable in order to deal with the ever-changing nature of supply chains. They need to be prepared to make changes to their plans as needed.

By making these plans and taking these steps, PMs will reduce the risk of supply chain problems and ensure that their global projects are successful.

There are a myriad of useful templates, tools and important guidelines to help PMs with the various complex and time-consuming supply chain issues that often arise when transporting or sourcing goods and materials remotely and across borders.

Process guidelines and methodology templates provide a framework for the action logs, inventory management and decision-making, but on their own tools & procedures are not sufficient to handle all the unexpected challenges that PMs will encounter when project managing the supply chain and logistic requirements.

Emotional intelligence (EQ) makes the key difference for project managers (PMs) who are managing those uncontrollable supply chain problems. The Supply Chain is a critical workstream where EQ is vital for PMs who need to:

  • Understand and manage the emotions of stakeholders. Because logistics problems can have a significant impact on people's lives, both directly and indirectly. PMs who are able to understand and manage the emotions of stakeholders can build trust and cooperation, which can be essential for resolving problems quickly and effectively.

  • Be more creative and flexible. Because when faced with a complex logistics problem, there is no one-size-fits-all solution. PMs who are able to think creatively and flexibly can come up with solutions that are tailored to the specific situation.

  • Build strong relationships. Because logistics problems often require the coordination of multiple people, partners and organisations. PMs who are able to build strong relationships with their stakeholders can get the cooperation they need to get the job done.

In addition to the important behaviours listed above, developing and using their EQ can also help PMs to:

  • Reduce their stress. The stress of managing complex logistics problems can be high. PMs who are able to manage their emotions effectively can reduce stress and improve their performance.

  • Improve their decision-making. When faced with a difficult decision, PMs who are able to understand their own emotions and the emotions of others can make better decisions.

  • Increase their job satisfaction. PMs who are able to use their EQ to manage logistics problems can find their work more rewarding and satisfying.

Overall, EQ can be the key asset that is the difference between success and failure for PMs who are managing complex and time-consuming logistics workstreams. By understanding and managing their own emotions and the emotions of others, PMs can improve their ability to make decisions, solve problems, and build relationships.

Coaching can help PMs develop their EQ in a number of significant ways, including:

  • Helping PMs to understand their own emotions and see how they impact their decision-making. This can be done by helping them to identify their triggers, understand the root cause for reactions, and develop strategies for managing emotions in a positive, professional way.

  • Helping PMs to develop empathy for others. This can be done by helping them to understand the perspectives of others, and to see things from their point of view.

  • Helping PMs to build strong relationships with stakeholders. This can be done by helping them to communicate effectively, to build trust, and to resolve conflict in a constructive way.

All of these EQ skills are essential for PMs who are responsible for successfully solving complex and time-consuming logistics problems as part of their project or program. By developing their EQ, PMs can better understand the challenges that their stakeholders face, and they can develop more effective solutions.

In addition to the workstream specific advantages listed above, coaching can also help PMs to help themselves:

  • Identify and overcome project challenges. When faced with a complex logistics problem, it can be easy for PMs to feel overwhelmed. Coaching can help them to identify the root cause of the problem, and to develop a plan for overcoming it.

  • Make better project decisions. When faced with a lot of information, it can be difficult for PMs to make the best decision. Coaching can help them to weigh the pros and cons of different options, and to make a decision that is in the best interests of their stakeholders.

  • Be more effective project leaders. Coaching can help PMs to develop the skills they need to be effective leaders. This includes the ability to motivate and inspire their team, to delegate effectively, and to create a positive work environment.

Overall, coaching can be the most valuable support for PMs who are looking to deliver a successful project or program, solve those complex supply chain problems and develop their EQ for more professional service quality.

Need Help with your Project Management performance? Engage Applied EQ Services for bespoke online coaching, mentoring and consultancy services.


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